JohnA. Raus Jr.
Project Manager
Raus Construction, Ltd.

On RSA's Structured On-Site Support (SOS) Offering . . .

"Over the years, we have tried several different IT companies ranging from one-man operations to large multi-location corporations. We maintain a tight budget for our computer operations, hence the attempt at using a smaller company.

"After this did not work out, mainly due to lack of service and response time, we tried the larger company thinking larger would be better. What was the problem? We never had the same technician on site. So, every time we had a service call, the technician spent the first 30 minutes familiarizing himself with our system.

"RSA has been great to deal with. I am not really sure where RSA fits into the business spectrum . . . a small, medium or large company. The only thing I AM SURE OF is that we get great timely service with the same knowledgeable technicians who know our system like the back of their hands.

"For the first time in 15 years, I expect our system to be up and running efficiently instead of holding my breath every time I go to send/receive e-mails or just send a document to the network printer."

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